Returns & Exchanges
CWC Military Watches is committed to providing high-quality timepieces, and we offer a 28-day return policy for items in their original, unworn condition with all packaging intact. Please note that certain custom orders or worn items may be ineligible for a refund due to the specialized nature of our military-grade equipment.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack your watch in its original presentation box, ensuring all protective films and warranty cards are included to prevent damage during transit.
Ship the Item
Send the package back to our service center using a tracked and insured shipping method to ensure your timepiece is protected until it reaches us.
Inspection and Refund
Once our technicians verify the watch's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing